Returns
Returns
Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. Please note that perishable goods such as food products cannot be returned.
To complete your return we require a receipt or proof of purchase.
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to confirm that we have received it, and to let you know whether your refund has been approved.
If approved, your refund will be processed and a credit automatically applied to your original method of payment within a number of days.
Late or missing refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears.
If you have done all of this and still have not received your refund, please contact us at shop@lucaniae.com.
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at shop@lucaniae.com and send your item to: Lucaniae, Pascalstraat 19, 2316DL Leiden, The Netherlands.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver and they will be informed of the return.
Return shipping
To return your product, please send it to: Lucaniae, Pascalstraat 19, 2316DL Leiden, The Netherlands.
You are responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
If you are shipping an item worth over €75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Questions about a return? Contact us at shop@lucaniae.com.